Security Guidelines
- DO NOT share your hardware/software token password with anyone else
- DO NOT use the "save password option" on your computer
- DO NOT write down any password or reveal it to anyone, including bank associates
- If you feel your Online Banking ID or Password has been stolen or compromised, change your password immediately. Call our 24- hour call center-16221(Local callers) or +880255668056(Overseas callers) to lock account in case of id or password theft
- The Software token can be used 1 time only. It is not possible to reuse or reinstall this token in case of device software upgrade/factory reset/change of device settings etc
- Change your password regularly. We recommend changing your password every 60 to 90 days
- Three wrong attempts will lock your Internet Banking user ID
- Multiple sessions are not allowed for same user. Always use Logout option available in Internet Banking menu. Otherwise your User ID will be blocked for 3 minutes
- For any query please call 16221 (Local Callers) or +880255668056 (Overseas Callers)
- In case of hardware token loss please call our 24- hour call center-16221 (Local callers) or +880255668056(Overseas callers) to lock account
